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Trusted Choice - Pledge of Performance


Trusted Choice agencies are insurance and financial services firms whose access to multiple companies and commitment to quality service enable us to offer our clients competitive pricing, a broad choice of products and unparalleled advocacy.


As a Trusted Choice agency, we are dedicated to you and are committed to treating you as a person, not a policy.


We have taken a Pledge of Performance. We pledge this to you, our clients, and ask that you let us know if we fail to meet our commitment so we may take corrective action.

As a Trusted Choice agency we will:


  • Work with you to identify the insurance and financial services that are right for you, your family or your business, and use our access to multiple companies to deliver those products to you.

  • Guide you through the claims process for a prompt and fair resolution of your claim.

  • Help solve problems related to your coverage or account.

  • Explain the coverages and options available to you, at your request.

  • Return your phone calls and emails promptly and respond to your requests in a timely manner, every time.

  • Provide 24/7 services for our customers, offering any or all of the following: emergency phone numbers, Internet account access, e-mail and call center services.

  • Use our experience and company relationships to customize your coverage as needed.

  • Commit our staff to continuing education so they may be more knowledgeable in serving you, your family, and your business.

  • Treat you with respect and courtesy.

  • Conduct our business in an ethical manner.


How does Trusted Choice benefit you?

Insurance can be stressful and confusing. Most of the confusion and stress comes from knowing who the good guys are. As a Trusted Choice agency, we have taken the Performance Pledge and part of that pledge is customizing an insurance plan just for you. We talk about game plans a lot, but it is true. We are advocates for the client, not a middle man for the insurance company.


We’ve all seen the ads where there are a bunch of bankers waiting in the living room, as the couple sits at the dinner table and has the bankers competing for their business. Think of us as that couple, working to find not only a good price, but the right coverage for your needs. You are important to us as friends and neighbors. This is our promise – delivered.

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